Frequently Asked Questions (FAQ)
General
Order / Shipping Information
Print Products
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Westlaw
Minimum Continuing Legal Education (MCLE) Programs
What is The Rutter Group (TRG)?
Since 1979, The Rutter Group has provided the legal community with the
most authoritative and practical programs and publications available.
TRG publishes Rutter Group Practice Guides, authored by some
of the best known judges and lawyers. Each Practice Guide is written in a
unique, easy-to-read format, updated annually by our authors and edited
by The Rutter Group's attorney-editor staff. TRG Programs present timely and
practical information lawyers and judges can use in the day-to-day
practice of law.
What are The Rutter Group Practice Guides?
The Rutter Group
(TRG) publishes authoritative loose-leaf Practice Guides written in the
unique TRG "law outline format." Each Practice Guide is authored by
distinguished judges and lawyers and addresses a discrete field of
practice. The authors provide step-by-step guidance through the
applicable substantive law, procedures, essential forms, and invaluable
"practice pointers." The Practice Guides are updated annually with
replacement pages to eliminate obsolete material and ensure that you
have the most current information at your fingertips.
What areas of law do TRG publications cover?
TRG's "California Practice Guide" Series includes: Alternative Dispute Resolution, Bankruptcy, Civil Appeals and Writs, Civil Procedure Before Trial, Civil Procedure Before Trial Forms, Civil Procedure Before Trial Statutes of Limitations, Civil Trials and Evidence, Corporations, Employment Litigation, Enforcing Judgments and Debts, Family Law, Insurance Litigation, Landlord-Tenant, Personal Injury, Probate, Professional Responsibility and Real Property Transactions. New titles continue to be added.
TRG's "Rutter Group Practice Guide" Guide" Series is directed to jurisdictions outside California and includes Bankruptcy, Federal Civil Procedure Before Trial (5th Circuit, 9th Circuit and National Editions), Federal Civil Trials and Evidence, Federal Employment Litigation and Federal Ninth Circuit Appellate Practice. New Practice Guide titles continue to be added.
TRG also publishes a "Civil Litigation Series" of Deskbooks, Practice Guide Newsletters, manuals for legal secretaries, as well as many other publications on a variety of topics. TRG continues to publish new titles on a regular basis.
For the most up-to-date list of Practice Guides and other TRG publications or for more information on other TRG products, click here.
Or contact TRG at (800) 747-3161, ext. 2.
How much do you charge for shipping?
Shipping (UPS "Standard Ground) is included in the purchase price of Rutter Group publications. If you desire expedited delivery at your expense, please contact The Rutter Group directly at (800) 747-3161, ext. 2.
How long does it take to receive an order?
Normally, UPS "Standard Ground" orders of in-stock products arrive within 5 to 7 working days.
What areas of law do TRG print publications cover?
See "General" section above for the answer to this question.
For the most up-to-date list of TRG publications and for more information on other TRG products, click here.
What are the prices for TRG publications?
TRG publication prices can be found on our online ordering page, click here.
Are discounts available on TRG publications?
Yes, The Rutter Group provides special discounts for orders of 5 or more Practice Guides. Additionally, Practice Guides and other publications purchased in conjunction with TRG Programs and MCLE Products are available at a discount. For more specific information, please contact TRG at (800) 747-3161, ext. 2.
How often are TRG publications updated, and how much are the Updates?
All TRG Practice Guide titles are updated annually. Other TRG publications are typically updated annually or as needed. The Updates are replacement pages and prices vary depending annually (general range is $45 - $175). TRG is committed to keeping all Updates reasonably priced. For more specific information, please contact TRG at (800) 747-3161, ext. 3.
How do I return an Update?
To ensure your publication is up-to-date, a subscription is automatically entered for the annual Updates. However, if you do not wish to keep the Update, simply return it within 30-days to The Rutter Group (15760 Ventura Blvd., Suite 630, Encino, CA 91436-3022); TRG will then cancel the charge.
In filing my Update pages, I realize I did not receive last year's Update. What can I do to bring the publication current?
Different options are available to bring your book up-to-date. TRG Customer Service Representatives are available to assist you in this matter. You can reach them at (800) 747-3161, ext. 3.
What can I do if I am missing a few pages from my Practice Guide?
The easiest way to request missing pages is to fill out our online missing pages form. Alternatively, you may fax a list of the missing pages to TRG at (818) 377-7842. If your request is for more than 50 pages, please contact TRG's Customer Service Department directly at (800) 747-3161, ext. 3.
How can I order or obtain more information about TRG Practice
Libraries on CD-ROM?
You may obtain useful information regarding The Rutter Group's California Practice Guides on CD-ROM by visiting these links on the website:
CD-ROM and Westlaw
CD-ROM list of titles
CD-ROM online ordering
To place an order online, please visit the online ordering page, click here
Or contact TRG at (800) 747-3161, ext. 2.
How often are TRG CD-ROM discs updated?
CD-ROM disc Updates are released periodically throughout the year after publication of the print book Update.
Will The Rutter Group's Practice Library work with my current
library?
The Practice Guides on CD-ROM are part of West's coordinated print and electronic research system, Premise. These libraries provide the ability to link to cited West cases, codes and court rules, simply by clicking on the cite reference you wish to view.
Is customer support provided?
West's extensive Customer Support is available at no additional charge! This includes West's Reference Attorneys (800) 733-2889 and Technical Support (800) 937-8529. All telephone support is available 7 days a week!
How many CD-ROM discs will I receive?
The California Practice Library contains TRG's "California Practice Guide" series on one CD-ROM disc.
How often is each TRG database updated on Westlaw?
Each Update follows the annual print Updates, released periodically throughout the year. To verify the date of the Update that appears online, check the Scope section from the Westlaw Database query screen.
Is customer support available?
Customer Support is available
24-hours a day, 7 days a week by calling West's Customer Service
Department at (800) 937-8529.
What TRG seminars are planned for the near future?
The Rutter Group is one of the premier providers of Continuing Legal Education for attorneys and judges To view the latest course offerings, click here. All programs are approved for California MCLE credit. Rutter MCLE Programs are offered in a variety of formats-- including live, video replay, online at www.RutterOnline.com and CD/DVD.
Where can I find and view previous TRG seminars?
Previous course offerings are also available online at www.RutterOnline.com and on CD/DVD from our TRG LIBRARY.
Can I earn MCLE participatory credit without ever leaving my home or office?
Absolutely! TRG offers the convenience of obtaining participatory MCLE credit -- anytime and any place. Visit www.RutterOnline.com and earn MCLE participatory credit online at your convenience with The Rutter Group's top quality programs covering almost every area of practice. Simply choose your program, watch it online and then print out your MCLE certificate. Nothing could be easier! Try a FREE HOUR today and discover the fastest way to get MCLE participatory credit. You can also borrow or purchase CD/DVD programs from our TRG LIBRARY. For more information contact TRG at (800) 747-3161, ext. 2.
What is the RUTTERPASS?
RUTTERPASS cardholders are entitled to attend free of charge all programs presented by TRG prior to the expiration date shown on the RUTTERPASS, except programs presented in conjunction with the California Judges Association or California Family Law Report (CFLR). When you attend a RUTTERPASS program, you will receive free of charge all program materials except TRG Practice Guides, Deskbooks and software. Attendees using their RUTTERPASS do not receive TRG Bonus Dollars. RUTTERPASS entitles you to borrow from TRG's library of CD and DVD programs plus accompanying written materials, except Practice Guides, Deskbooks and software. You may purchase TRG CD/DVD programs at a 50% discount from the regular price. RUTTERPASSholders also have free access to www.RutterOnline.com™ programs!
What is TRG's Law Firm Seminar Pass?
TRG Law Firm Seminar Pass entitles any member or employee of the law firm or corporate legal department named on the Pass to attend free of charge all programs presented by TRG prior to the expiration date shown on the Pass, except programs presented in conjunction with the California Judges Association or California Family Law Report (CFLR). Attendees must present this Pass and their business card (or other proof of employment by the firm) at the program site to gain admission. This Pass will admit only one person per live or video replay location. Attendees receive free of charge all program materials (not including Practice Guides, Deskbooks and software). PASSholders may also purchase TRG CD/DVD programs at a 50% discount from the regular price. This Law Firm Pass will not provide access to www.RutterOnline.com™ programs.
Does TRG's Law Firm Seminar Pass or TRG's RUTTERPASS entitle seminar attendees to receive a TRG Practice Guide with each seminar?
RUTTERPASS and Law Firm Seminar Pass cardholders may purchase TRG Practice Guides at a discount, as they do not automatically receive a copy of the corresponding Practice Guide or publication for each MCLE seminar. To order, phone your Rutter Group Sales Representative at (800) 747-3161, ext. 2.
What should I do if I cannot attend a live or video replay seminar I am already enrolled in?
Paid seminar enrollees unable to attend a seminar will automatically be sent temporary access to the www.RutterOnline.com version of the seminar. A cancellation for a refund should be made 48 hours prior to the seminar event and an administrative fee may be charged. All cancellations should be made by calling TRG's Customer Service at (800) 747-3161, ext. 3.
The Rutter Group • A Division of West, a Thomson Reuters business • 15760 Ventura Boulevard, Suite 630 • Encino, CA 91436 • (818) 990-3260 or (800) 747-3161
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